As a Key Account Manager, you will manage the company's OEM key accounts, ensuring long-term relationships and maximizing sales opportunities. You will align the company's products or services with client needs to ensure mutual growth and success.
Your mission
- Client Relationship Management: Serve as the main contact for key accounts, addressing client concerns and building strong, long-term relationships with key stakeholders
- Sales and Revenue Growth: Identify upselling and cross-selling opportunities, develop strategic account plans, and collaborate with internal teams to ensure timely product/service delivery
- Account Strategy and Planning: Analyze market trends and client feedback to inform strategies, create customized presentations, and monitor account performance metrics
- Coordination and Communication: Coordinate with marketing, product, and support teams to align on client needs and ensure smooth project execution, while providing regular updates to senior management
- Customer Service Excellence: Ensure high customer satisfaction by providing exceptional service, acting as a trusted advisor, and offering insights and recommendations